Shipping Policy for Sure Test Kit
Effective Date: 01-June-2025
Fast and Reliable Delivery Across the UAE
At Sure Test Kit, your health and time are our top priorities. We are committed to delivering high-quality test kits directly to your doorstep anywhere in the UAE — quickly, safely, and efficiently.
What Happens After You Place an Order?
- As soon as your order is confirmed, our team immediately begins the packaging process with care and precision.
- Each order is carefully sealed and prepared in our sanitized fulfillment area to ensure hygiene and safety.
- Once packaged, the product is handed over to our in-house delivery team for shipping.
Delivery Timeframe
- We guarantee delivery within 24 to 48 hours anywhere in the UAE.
- We operate 365 days a year, including weekends and public holidays, to ensure uninterrupted service.
Shipping Method
- Unlike other providers, we don’t rely on third-party courier services.
- Your orders are delivered by our dedicated internal logistics team — trained to handle products with care and confidentiality.
- This ensures timely delivery, secure handling, and greater customer satisfaction.
Shipping Charges
- For Cash on Delivery (COD), a nominal service fee may apply, which will be displayed during checkout.
Real-Time Order Tracking
- Our team may also contact you for delivery coordination to ensure smooth handover at your preferred time.
Customer Satisfaction is Our Mission
Your satisfaction is our priority. If there are any concerns or delays, our responsive support team is here to assist you immediately.
Contact us anytime at help@suretestkit.com.
Order Cancellation Policy
We understand that plans can change, and we strive to make cancellations easy and transparent for our customers.
- To cancel an order, simply send an email to help@suretestkit.com with your Order Number and a short cancellation request.
We encourage customers to reach out as early as possible if a cancellation is required. Our support team responds promptly to ensure a smooth experience.
Why Choose Sure Test Kit?
- Fast delivery to every part of the UAE.
- Dedicated internal logistics team ensures safe and timely delivery.
- Hygienically packaged.
- Customer-first service with constant communication and support.
Thank you for choosing Sure Test Kit. We’re honored to be a part of your Care journey. Trust, speed, and care — that’s our promise to you.
