Our Shipping Promise
We guarantee discreet, secure delivery of your test kits through our dedicated shipping team. Every package is handled with utmost confidentiality.
Discreet Packaging
All packages shipped in plain, unmarked boxes with no indication of contents
Fast Delivery
Same-day in Dubai, 24-48 hours for all other emirates
Our Own Team
Dedicated delivery team for maximum privacy and reliability
Live Tracking
Real-time tracking updates via SMS and email
Shipping Rates
Transparent pricing with no hidden fees. All rates include 5% VAT.
| Delivery Area | Standard Shipping | Same-Day Delivery | Delivery Timeframe |
|---|---|---|---|
| Dubai | 25 AED | 25 AED | Same-day / Next day |
| Abu Dhabi | 30 AED | Not Available | 24-48 hours |
| Sharjah & Ajman | 30 AED | Not Available | 24-48 hours |
| Other Emirates* | 30 AED | Not Available | 24-48 hours |
Free Shipping: Available on orders over 300 AED. Free shipping uses standard delivery times.
Delivery Process Timeline
Here's what happens after you place your order:
Order Confirmation
You receive email and SMS confirmation with order details. Our team begins processing your order immediately.
Discreet Packaging
Your test kit is packaged in our confidential packaging with no external markings. Shipping label is generated.
Assigned to Delivery Team
Our dedicated shipping team receives your package for delivery. You receive tracking information.
Delivery Execution
Package delivered to your specified address. Delivery time depends on your location and selected service.
Emirates We Serve
We deliver to all seven emirates of the UAE through our dedicated shipping network.
Dubai
Shipping: 25 AED
Same-day: Available
Abu Dhabi
Shipping: 30 AED
Same-day: Not Available
Sharjah
Shipping: 30 AED
Same-day: Not Available
Ajman
Shipping: 30 AED
Same-day: Not Available
Umm Al Quwain
Shipping: 30 AED
Same-day: Not Available
Ras Al Khaimah
Shipping: 30 AED
Same-day: Not Available
Fujairah
Shipping: 30 AED
Same-day: Not Available
Discreet Packaging Guarantee
We understand the sensitive nature of STD/HIV testing. Every package is designed for maximum privacy.
Plain Packaging
No external markings, logos, or indicators of medical contents
Generic Return Address
"Sure Test Kit" only - no medical references
Unmarked Vehicles
Our delivery team uses unmarked vehicles and plain clothing
Flexible Delivery Options
Choose delivery time slots that work for you
Our Dedicated Shipping Team
Unlike other companies that use third-party couriers, we employ our own trained delivery professionals.
Background Checked
All team members undergo thorough background checks and confidentiality training
Professional Conduct
Trained in discreet delivery protocols and customer privacy protection
Flexible Scheduling
Can accommodate specific delivery time requests when possible
Direct Communication
Delivery team can contact you directly for delivery coordination
Need Shipping Assistance?
Contact our shipping support team for delivery inquiries, tracking updates, or special requests.
Support Hours
Shipping Department
27*7Important Notes
- Delivery times are estimates and may vary due to traffic, weather, or public holidays
- Please ensure someone is available to receive the package, or provide alternative delivery instructions
- Our delivery team will never discuss package contents with anyone
- For PO Box deliveries, standard Emirates Post delivery times apply (additional 24 hours)
- Remote areas may experience slightly longer delivery times