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1. Introduction & Commitment
Welcome to Sure Test Kit ("we," "our," or "us"). As a leading provider of confidential STD and HIV testing kits in the United Arab Emirates, we understand the sensitive nature of health information. We are committed to maintaining the highest standards of privacy, security, and confidentiality for all our customers.
Our Privacy Promise
We handle your health information with the utmost care, employing enterprise-grade security measures and adhering to strict confidentiality protocols. Your trust is our foundation, and we are dedicated to protecting your privacy at every step.
By accessing suretestkit.com or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy complies with UAE Federal Law No. 2 of 2019 concerning the use of information and communication technology in the health sector and international privacy standards.
2. Information We Collect
We collect information necessary to provide our testing services while maintaining your confidentiality. The types of information vary based on your interaction with our services.
| Information Type | Examples | Sensitivity Level |
|---|---|---|
| Personal Identification | Full name, contact details, Emirates ID (optional), date of birth | High Protection |
| Health Information | Test results, health history (with consent), symptoms reported | Maximum Protection |
| Transaction Data | Order details, payment information (encrypted), shipping address | High Protection |
| Technical Information | IP address, browser type, device information, cookies | Standard Protection |
| Communication Data | Customer support queries, feedback, survey responses | High Protection |
Consent-Based Collection
We only collect health information with your explicit consent. For test results and sensitive health data, we implement additional consent verification processes to ensure you understand and authorize this collection.
3. How We Use Your Information
We use your information exclusively for legitimate business purposes and to enhance your experience with our services.
Primary Uses
- Service Delivery: Process test kit orders, provide accurate results, and facilitate discreet delivery across UAE
- Health Support: Offer appropriate medical guidance based on test results (with your consent)
- Customer Service: Respond to inquiries, provide support, and resolve issues
- Quality Assurance: Improve test accuracy and service quality (using anonymized data)
- Legal Compliance: Fulfill regulatory requirements under UAE health authorities
Secondary Uses (With Your Consent)
- Service Updates: Inform you about new tests or services
- Health Education: Share relevant health information and prevention strategies
- Anonymous Research: Contribute to public health understanding (data fully anonymized)
4. Health Information Protection
We implement enhanced safeguards for health information, recognizing its sensitive nature.
Encrypted Storage
Health data is encrypted using AES-256 encryption both in transit and at rest. Test results are stored separately from personal identifiers.
Pseudonymization
Where possible, we use pseudonymization techniques, replacing identifying information with artificial identifiers to enhance privacy.
Limited Retention
Test results are retained for 10 years as required by UAE health regulations, after which they are securely destroyed using certified methods.
5. Information Sharing & Disclosure
We do not sell your personal or health information. Disclosure only occurs under specific, controlled circumstances:
Controlled Disclosures
- With Your Explicit Consent: We only share health information when you provide clear, specific authorization
- Healthcare Providers: Only when you request us to share results with your doctor or clinic
- Service Partners: Trusted laboratories and logistics providers under strict confidentiality agreements
- Legal Requirements: When required by UAE law, court order, or regulatory authorities
- Public Health: Anonymized, aggregated data for public health monitoring as permitted by UAE authorities
Binding Agreements
All third parties handling your data sign comprehensive data processing agreements requiring them to implement equivalent privacy and security standards, prohibiting independent use of your information.
6. Data Security Excellence
We implement a multi-layered security approach to protect your information.
Security Measures
Encryption Standards
TLS 1.3 for data transmission, AES-256 encryption for storage, and secure key management systems.
Infrastructure Security
Enterprise-grade firewalls, intrusion detection systems, and regular vulnerability assessments.
Access Controls
Strict role-based access, multi-factor authentication, and comprehensive activity logging.
Breach Response Protocol
In the unlikely event of a data breach, we have established protocols to:
- Contain the breach immediately
- Assess the scope and impact
- Notify affected individuals and UAE authorities within 72 hours as required by law
- Implement corrective measures to prevent recurrence
7. Your Privacy Rights
You maintain control over your personal information with the following rights:
Right to Access
Request a copy of your personal and health information we hold, including test results and usage records.
Right to Correction
Request correction of inaccurate or incomplete personal information in our records.
Right to Deletion
Request deletion of your information, subject to legal retention requirements for health data.
Right to Object
Object to processing of your information for specific purposes, including marketing.
Right to Portability
Receive your information in a structured, commonly used format for transfer to another provider.
Right to Restriction
Request temporary restriction of processing while accuracy or legal basis is verified.
To exercise these rights: Contact our Privacy Office at support@suretestkit.com. We respond to all legitimate requests within 30 days as required by UAE regulations.
8. UAE Regulatory Compliance
As an STD/HIV testing service operating in the United Arab Emirates, we adhere to:
UAE Laws & Regulations
- Federal Law No. 2 of 2019: Concerning the use of information and communication technology in the health sector
- DHA Health Data Governance Regulation: Dubai Health Authority's framework for health data management
- UAE Cybersecurity Law: Federal Decree-Law No. 34 of 2021 concerning combatting rumors and cybercrimes
- Consumer Protection Regulations: Ensuring transparency and fair treatment of customers
Jurisdiction & Dispute Resolution
This Privacy Policy is governed by UAE law. Any disputes arising from privacy matters will be resolved through:
- Direct negotiation with our Privacy Office
- Mediation through the UAE's relevant health authorities
- Legal proceedings in Dubai courts, if necessary
9. Contact Our Privacy Team
For privacy inquiries, to exercise your rights, or to report concerns, contact our dedicated Privacy Office.
Address
Privacy Office
Sure Test KitDubai Healthcare City
Dubai, UAE
Response Time
We aim to respond
Within 48 hours24/7 for urgent matters
Our Commitment to You
At Sure Test Kit, we believe that privacy is fundamental to healthcare. We continuously review and enhance our privacy practices to maintain your trust and comply with evolving standards. This policy may be updated periodically, with changes communicated through our website.
Thank you for trusting us with your health and privacy.