Return & Refund Policy

Effective Date: 01-June-2025

Thank you for shopping at Sure Test Kit. We’re committed to your satisfaction and peace of mind. If you are not completely happy with your order, we gladly accept returns and exchanges as outlined below.

Return Policy

We accept returns for both defective and non-defective products.

• You may return your product within 3 days from the date of delivery.
• Condition: Items must be new, unused, in original packaging with all tags attached.
• Return Method: Returns are handled by mail only. .
• Restocking Fees: No restocking fees will be charged.

To initiate a return, please contact us at help@suretestkit.com with your order number and reason for return. Once approved, we will provide you with return instructions.

Exchanges

We also accept exchanges. If you'd like a different product or variant, simply initiate a return and place a new order once your return is accepted. Our team is here to assist if you need help with this process.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately. We will make it right by sending a replacement or issuing a refund at no additional cost.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned:

• Opened test kits or used items
• Perishable goods, custom/personalized items, and flammable liquids or gases

If you're unsure whether your item qualifies for return, please contact us before sending it back.

Refunds

• Once we receive and inspect your return, we will notify you of the approval status.
• If approved, your refund will be processed within 3 business days to your original payment method.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us immediately at help@suretestkit.com.

Contact Us

If you have any questions about returns, exchanges, or refunds, feel free to reach out to our customer support team at help@suretestkit.com. We're here to help.