Return and Refund Policy

Effective Date: 30-Dec-2024

Thank you for choosing Sure Test Kit. We take pride in delivering high-quality products to our customers. Please read our return and refund policy carefully to understand the terms and conditions under which returns or refunds may be processed.

Return and Refund Conditions

At Sure Test Kit, we have a strict no return and no refund policy for all purchases made through our platform. However, an exception is made under the following condition:

If the product delivered to you is broken or damaged upon receipt, you may request a return or refund. This must be reported within three (3) days of receiving the product. Requests made after the three-day period will not be entertained under any circumstances.

How to Request a Return or Refund

If you receive a broken or damaged product, please follow these steps to initiate a return or refund:

• Contact our customer support team at help@suretestkit.com or call us at +971 [Insert Number].
• Provide your order details, proof of purchase, and clear photographs of the damaged product.
• Our team will review your request and provide further instructions regarding the return or refund process.

Important Notes

- Returns or refunds are only applicable for products that are damaged during shipping or delivery.
- The product must be in its original packaging and condition when returned.
- Refunds, if approved, will be processed to your original payment method within [Insert Timeframe, e.g., 7-10 business days].

Contact Us

For any questions or concerns related to this policy, please feel free to contact us:

Sure Test Kit
Email: help@suretestkit.com

We appreciate your understanding and cooperation with our policy.